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Specific Conditions of the Purchase Contract

These Specific Conditions of the Purchase Contract apply to any online sales carried out on the website elenachernyavskaya.com (hereinafter referred to as the Online Boutique) owned by Elena Chernyavskaya S.L. (hereinafter referred to as ECH).

Elena Chernyavskaya S.L. is a limited company with registered address at Elena Chernyavskaya S.L. C/ Passeig Garcia Faria 73, 08019 Barcelona, holder of Tax Identification Number [NIF] B66623828, ECH being one of its commercial brands.

In all events, use by the customer of the services offered on the Online Boutique represents acceptance of the Specific Conditions of the International Online Purchase Contract, based on the version published by ECH at the time of the purchase order. Therefore, it is advisable that the customer reads these Specific Conditions before proceeding with a purchase, along with the general terms and conditions for using the portal.

The general terms and conditions for using the portal shall apply to any aspects not foreseen in these Specific Conditions of the International Online Purchase Contract.

1. Purpose of the contract

These specific online purchasing conditions apply to the purchase of any product from the ONLINE BOUTIQUE by customers whose delivery address is located in any of the following countries:

European countries: Germany, Austria, Belgium, Croatia, Cyprus, the Czech republic, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, the United Kingdom, Romania, Sweden, Switzerland and Turkey.

Countries outside of Europe: Argentina, Colombia, Chile, the United States, Mexico, Panama, Peru and Venezuela.

The prices of each of the pieces of jewellery and accessories are those listed on the website on the date of the order. Prices are listed for each item including taxes and charges. Shipping costs and any other service shall also be specified and broken down for the customer at the time of placing the order. Any import taxes that apply in the country of residence shall be paid by the customer.

The shopping service offered by the ONLINE BOUTIQUE regulated in these Specific Conditions only permits the purchase of products and services by customers over 18 years of age resident in the aforementioned countries.

ECH reserves the right to cancel the access account of a customer if fraudulent, speculative or malicious acts are committed while using this service.

If considered appropriate, ECH will modify and update items and prices according to the company’s trading standards, although such changes shall not affect the products that have been accepted.

2. Contract procedure

Before signing the contract, the customer will have access to the information available on the ONLINE BOUTIQUE regarding the procedures that must be followed for the finalisation of the electronic sales contract of products or services. The online purchasing procedure includes the following steps which are referred to during the online purchasing process.

1. Purchase, 2. Details form, 3. Payment, 4. Confirmation, 5. Delivery.

ECH will file the electronic document so that it will be accessible to the customer after the Contract has been signed. The contract may be concluded in Spanish, English, Russian or Chinese.

In order to modify your registration details or, if applicable, those of the company you represent, please send an email to: [email protected]

Lastly, during the online purchasing process, you will be required to enter the details (e.g. your delivery address) necessary to process and control your purchase (specifically, the delivery of the product and the payment thereof). The billing details used will be those listed in the user’s registration information. ECH is not responsible for errors committed by the customer in entering the details provided for the purchase. Thus, the customer must pay special attention when filling out the forms, notwithstanding the possibility of correcting said details after making the purchase, where possible, at the following address: Elena Chernyavskaya SL, C/ Passeig Garcia Faria 73, 08019 Barcelona, or by telephone if preferred: +00 34 644633670.

If the customer enters erroneous details during the purchasing process and the correction thereof results in expenses, ECH reserves the right to charge the user said expenses or cancel the purchase.

3. Obligations of the parties

3.1. Payment

Customers of any ECH product undertake to use the portal diligently and in good faith, to pay the established price and to accept responsibility for the authenticity of the data provided during the transaction.

The prices of each of the pieces of jewellery and accessories are those listed on the website on the date of the order and include taxes and charges. Shipping costs are broken down for customers at the time of the order.

The customer may select one of the following payment methods at the end of the purchasing process:

Payment by bank card: All Visa and Mastercard credit and debit cards are accepted.
Payment by bank transfer: The transfer will be carried out from the customer’s account to the ECH account indicated on the check out page, and proof of payment must be sent to [email protected] Once the payment has been confirmed by the administration department delivery of the product will be processed.
ECH uses the services of a third party to process payments, specifically the PAYMENT GATEWAY services offered by the bank BancSabadell (online payment gateway, which acts as a virtual sales point terminal). The providers of these services will request specific details from the customer in order to carry out the payment, in accordance with the payment method they offer. Once the payment process is successfully finalised (step 3 of the online purchasing process), the contract will be considered as final and ECH will confirm said contract by email within the following 24 hours.

3.2. Delivery

Except where, during the online purchasing process, the opposite is expressly established, the delivery procedure of the ECH product or service acquired through the Service to the customer shall be carried out as follows:

The shipment shall be sent to the address indicated by the customer during the purchasing process.

The shipment shall be sent via a courier service, provided by a third party (FEDEX) who undertakes to deliver the product paid by the customer to the delivery address within 15 working days.

The following shipping and delivery periods apply:

The period of 5 working days for deliveries within the European Union.
The period of 6 working days for deliveries to European countries that do not belong to the European Union, except for customs delays.
The period of 5-7 working days for deliveries to Latin American countries, except for customs delays.

The period of 5-7 working days for deliveries to the United States, except for customs delays.

Neither ECH nor FEDEX shall accept responsibility for any customs procedures that may delay the shipment.

If there are any problems in processing the order or shipment, ECH will contact the customer to inform him/her of the situation. The customer may also always contact ECH to check the status of an order or a shipment by emailing [email protected] or calling: +00 34 644633670.

Except where, during the online purchasing process, the opposite is expressly established, the shipping costs of the ECH product or service acquired through the Service shall be borne entirely by ECH.

4. Withdrawal and refunds

The customer has the right to withdraw from the contract within THIRTY calendar days following receipt of the item.

In application of the European regulations on consumer protection, personalised objects ordered from ECH by the customer are excluded from the right to withdrawal. In these cases return of the object will not be possible.